Frequently Asked Questions

Videos aren't playing on my computer.

1. Go to settings/preferences in your browser & make sure the “pop-up blocker” is off or make https://schooltoolstv.com a site that is allowed to use pop-ups. The pop-up feature is needed to watch the videos.
2. If that doesn’t work, please click here and try to go to Vimeo.com where the videos are hosted. If your school is blocking Vimeo, you won’t be able to go the the site or see the videos and you need to contact us right away by clicking here and telling us that Vimeo is blocked for you.

How do I cancel my account and stop reoccurring payments??

Click here to contact us and we’ll cancel the account.  Then you need to go to Pay Pal and cancel the recurring payment as we are not authorized to do that in your personal account.  The steps are listed below.

1. Log in to your PayPal account.
2. Find the merchant whose agreement you want to cancel, and click the View Payment link.
3. Click Cancel, and follow the online instructions.